FAQ

Do you ship internationally?

Yes, We ship any where and we can offer free international shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

How can I track my package?

you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
https://www.quxy.store/pages/track-order

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with
confidence on our website.
You are protected when:
● The item you ordered did not arrive within the time promised by the seller.
● The item you received was not as described.
● The item you received that was assured to be genuine was fake.

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal

You can chose these payment methods at checkout.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Is there a warranty?

We guarantee any of our product sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchange with another item when preparing your return with our support.

Can I change my order?

We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the contact Email "Support@quxy.store" or Live Chat.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Our Guarantee
Our Guarantee
Our Guarantee
Our Guarantee